Stuarts London Reviews

Absolute brilliant. Ordered shoes yesterday and came today as expected.

I got the Astorflex Ettoflex shoes. Perfect and as described.

Ordered fine , delivered quickly, items didn’t fit and i was not offered the option to return for a different size by the customer service manager only a curt use a courier of you choice , so have just returned both items and won’t repeat the same mistake of choosing stuart’s of London again. I would of given zero if possible

Ordered some Edwin Selvedge Jeans at a great price,shipped next working day and arrived before lunch the next day.
Great Work !
Many Thanks

I ordered what I wanted from Stuarts London and it arrived 3 days later. Really simple, and an excellent experience.

I ordered some stunning Red Wing boots, arrived next day with free delivery and they fit perfect Awesome service, highly recommended. And to top all that I was able to use a discount code. Very happy customer,

Don’t quite get all the negative reviews?
I’ve ordered superb jeans, Naked and Famous, Edwins etc as have family and friends over the last few years.
Excellent quality products (actually made in Canada/USA, not China).
And next day delivery.
What’s not to like !!!

Placed an order on Thursday morning for next day delivery on Friday. When I checked the tracking on Friday it showed the parcel being delivered to the other end of the country! Phoned their customer services who looked in to it, were very apologetic and said they would sort it and call me back. 20 minutes later they’d called back and reprocessed my order which arrived early the next day.

Things go wrong sometimes but this was really excellent customer service to sort it out.

I wish I could’ve given 0, unfortunately not possible. So just wanna give you heads up, don’t buy anything off this site. I ordered one shirt when I received it, I realized it was fake as quality was trash then I requested for return and these people charged me $72 for returning the order. FAKE STUFF 👎🏽

Bought from Stuarts in the past and they have always been fine to deal with, on this occasion I had to return the T Shirts due to sizing - refund quickly sorted with no issues.

I purchased a pair of Danner boots in the sale from Stuarts London. Unfortunately the boots were faulty, but I didn’t realise until after 7 months.

Stuarts agreed the boots were faulty and offered a credit note. They were not able to replace and would not refund in cash. I believe this is a Trading Standards issue and I was very unhappy with the offer. I wanted a pair of Danner boots, not a credit note. I would not buy from Stuarts London again.

Fortunately I contacted the manufacturer Danner in the USA and they couldn’t be better to deal with. They shipped brand new replacement boots to the UK. The support from Danner was fantastic.